Privacy Policy

AEO Digital ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal data when you visit our website, use our Services, install and use our Chrome Extension, contact us, or submit information through our Contact Forms.

This Privacy Policy should be read together with our Terms of Service. In case of conflict, the more restrictive provision applies.

1. Introduction and Scope

1.1 Overview

This Privacy Policy applies when you visit https://www.aeodigital.ai/, use our Services, install and use our Chrome Extension, contact us through any communication channel, or submit information through our Contact Forms.

1.2 Company Information

Name: Glocify Technologies Private Limited
Location: Sahibzada Ajit Singh Nagar, Punjab, India
Website: https://www.aeodigital.ai/
Email: work@aeodigital.ai
Phone: +1 (541) 230 7066

1.3 Who This Applies To

This Privacy Policy applies to all users of our website and Services, regardless of location. Special provisions apply for users in the EU/EEA (GDPR) and California (CCPA).

1.4 Controller and Processor

For the purposes of data protection law, Glocify Technologies Private Limited is the Controller of personal data. We use third-party Processors to process data on our behalf (outlined in Section 6).

1.5 Relationship to Terms of Service

This Privacy Policy should be read together with our Terms of Service. In case of conflict, the more restrictive provision applies.

2. Information We Collect

2.1 Information You Provide Directly

2.1.1 Contact Form Information

When you submit our Contact Form, we collect:

First and Last Name (required)
Email Address (required)
Phone Number (optional)
Company Name (optional)
Inquiry Details/Message (required)
Any other information you choose to provide

2.1.2 Email Communications

If you email us directly, we collect:

Your email address
The content of your message
Any attachments you send
Metadata about the communication (timestamp, etc.)

2.1.3 Phone Communications

When you call us, we may record:

Your phone number
Call date and time
Content of conversation (if recorded; notice will be provided)

2.1.4 Service Requests

For formal service engagements, we may collect:

Business information
Website details
Project specifications
Payment and billing information (if applicable)

2.1.5 Feedback and Surveys

If you participate in surveys or provide feedback, we collect:

Responses to surveys
Feedback content
Your contact information (if provided)

2.2 Information Automatically Collected

2.2.1 Website Interaction Data

When you visit our website, we automatically collect:

Device information: device type, operating system and version, browser type and version, and device identifiers
Network information: IP address, internet service provider (ISP), and internet connection type
Behavior information: pages visited and viewed, time spent on each page, links clicked, scroll depth, referring website/source, search terms used to find us, and exit pages

2.2.2 Geographic Data

Approximate location based on IP address
Country and city level (anonymized)
Time zone
Latitude/longitude (city-level accuracy only)

2.2.3 Log Files

Our servers automatically log:

Access logs (pages accessed, timestamps)
Error logs (technical errors encountered)
Security logs (unauthorized access attempts)
Performance metrics
Request duration and response times

2.3 Cookies and Tracking Technologies

2.3.1 Cookies

Cookies are small data files stored on your device. We use session cookies (deleted when you close the browser), persistent cookies (stored for extended periods), and third-party cookies (placed by analytics partners).

2.3.2 Types of Cookies Used

Essential cookies: required for website function (session identification, security tokens). Retention: session duration. These cannot be refused without affecting site function.
Functionality cookies: remember your preferences such as language or layout. Retention: up to 1 year. You may refuse them, but some features may not work.
Analytics cookies: help us understand how you use our site. Retention: up to 2 years. You may refuse them using opt-out mechanisms.
Marketing/advertising cookies: personalize ads and marketing. Retention: up to 2 years. You may refuse them using opt-out mechanisms.

2.3.3 Other Tracking Technologies

Pixels/web beacons: tiny images that track page activity
Local storage: browser storage similar to cookies
Server-side tracking: data collected via analytics platforms
Device fingerprinting: identifying devices through characteristics

2.4 Third-Party Data Collection

2.4.1 Analytics Data

When you visit our site, these third parties collect data:

Google Analytics: page views and navigation, device and browser info, geographic location, time on site and bounce rate, traffic sources and referrers
Google Tag Manager (GTM): deployment of tracking codes, event tracking data, custom metrics
Google Search Console: search queries that drive traffic, click-through rates, average position in search results, device and location data
Microsoft Clarity: session recordings (anonymized), page interaction heatmaps, click tracking, scroll tracking

These services collect data through tracking pixels, cookies, and JavaScript. See Section 6 for each service's privacy policy.

2.5 Information from Third Parties

2.5.1 Service Providers

We may receive information from Odoo CRM (when you submit a contact form), email service providers, payment processors, and customer support platforms.

2.5.2 Business Partners

Information may come from partners or referral sources.

2.5.3 Publicly Available Sources

We may collect information from public business directories, social media profiles, search engines, and news articles.

3. How We Use Your Information

3.1 Service Delivery and Operations

We use your information to:

Respond to your inquiries and requests
Provide and maintain the Services
Process and fulfill service requests
Communicate with you about your account or services
Send transactional emails (confirmations, receipts, etc.)
Troubleshoot technical issues
Provide customer support

3.2 Lead Management

Contact Form information is used to:

Identify and qualify potential clients
Follow up on service inquiries
Manage leads in our Odoo CRM system
Send marketing emails about our services (with consent)
Track and analyze lead quality and sources

3.3 Analytics and Improvement

We analyze data to:

Understand how users interact with our website
Identify popular content and features
Improve website performance and user experience
Fix technical issues and bugs
Optimize page load times
Analyze traffic patterns and trends

3.4 Marketing and Business Development

We use your information to:

Send promotional emails about our services
Create targeted marketing campaigns
Conduct market research
Develop new products/services
Conduct A/B testing
Create user segments for personalization

3.5 Legal Compliance and Protection

We may use your information to:

Comply with legal obligations
Enforce our Terms of Service
Prevent fraud and abuse
Protect our legal rights
Respond to lawful requests from authorities
Maintain security and prevent unauthorized access

3.6 Legitimate Business Interests

We process data for:

Improving our business operations
Developing new services
Conducting business analytics
Protecting against fraud
Advertising and marketing
Customer retention and relationship management

3.7 Consent-Based Uses

Where we request your consent, we use data for:

Marketing emails and campaigns
Personalized recommendations
Analytics beyond what's necessary for operations
Retargeting advertisements
Any other use you explicitly consent to

4. Legal Basis for Processing (GDPR Compliance)

4.1 Legal Basis

Under GDPR, we process personal data based on the following legal bases:

4.1.1 Consent (Article 6(1)(a))

Used for marketing emails (with express consent), analytics beyond the necessary level, personalization features, and retargeting advertisements. You can withdraw consent at any time.

4.1.2 Contract Performance (Article 6(1)(b))

Used for responding to your inquiries, providing Services, executing service agreements, and processing transactions.

4.1.3 Legal Obligation (Article 6(1)(c))

Used for compliance with laws, tax obligations, regulatory requirements, and court orders.

4.1.4 Legitimate Interests (Article 6(1)(f))

Used for analytics and improvements, marketing and business development, fraud prevention, security and system administration, and website performance. Our legitimate interests do not override your fundamental rights. We conduct impact assessments before processing.

4.1.5 Vital Interests (Article 6(1)(d))

Used only in life/death situations (rare).

4.1.6 Public Task (Article 6(1)(e))

Not applicable to our business.

4.2 Special Category Data

We do not collect Special Category data (racial origin, political opinions, religious beliefs, genetic data, biometric data, health data, etc.) unless you voluntarily provide it. We process any such data only with explicit consent.

4.3 Automated Decision-Making

We do not use fully automated decision-making for significant life decisions. We may use automated personalization for content recommendations.

5.1 Internal Sharing

Personal data is shared within the Company on a need-to-know basis with the customer service team (for inquiry responses), marketing team (for lead management and marketing), operations team (for service delivery), and management (for business purposes).

5.2 Service Providers and Processors

We share data with third parties who process it on our behalf:

Odoo CRM: lead and inquiry management, including contact info, inquiry details, and communication history. A Data Processing Agreement is in place.
Google Analytics: website usage analysis of anonymized visit data and device info. Google's Privacy Policy applies.
Email service providers: communication delivery, including email addresses and message content. Service agreements are in place.
Web hosting providers: server infrastructure for website data and server logs. Service agreements are in place.

5.3 Business Transfers

We may share your information in connection with a merger or acquisition of the Company, sale of Company assets, bankruptcy or reorganization, or business succession. In such cases, acquiring parties must agree to maintain privacy protections.

5.4 Legal Requirements

We may disclose information when required by court orders or subpoenas, government agencies, law enforcement, regulatory authorities, or legal proceedings.

5.5 Protection of Rights

We may disclose information to protect Company rights and property, prevent fraud or abuse, enforce Terms of Service, respond to security threats, or protect public safety.

5.6 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot identify individuals. This data may be provided to business partners, used for research, shared for analytics, or published in reports.

5.7 Third-Party Marketing

We do not sell your personal data to unrelated third parties for marketing purposes without explicit consent.

6. Third-Party Services and Processors

6.1 Google Services

6.1.1 Google Analytics

Purpose: website traffic and user behavior analysis. Data collected includes anonymized IP address, pages visited, time on site, device and browser info, geographic location (city level), and referral source. Retention: up to 26 months.

Opt-out options include:

Google Analytics Opt-out Browser Add-on
Browser privacy settings
Google ads technologies

6.1.2 Google Tag Manager (GTM)

Purpose: deployment and management of tracking codes. Data collected: event and conversion data. GTM itself does not collect data; it manages other data collection. Privacy Policy: https://policies.google.com/privacy.

6.1.3 Google Search Console

Purpose: search performance and indexation monitoring. Data collected includes search queries, impressions and click-through rates, average position in search results, and geographic and device data. Privacy Policy: https://policies.google.com/privacy.

6.2 Microsoft Clarity

Purpose: session recording and interaction heatmaps. Data collected includes anonymized session recordings, click tracking, scroll depth, page interactions, and device info. Retention: 24 months by default.

Privacy protections include:

Automatically masks passwords and email addresses
IP addresses not stored
Recording can be disabled for sensitive pages

Privacy Policy: https://privacy.microsoft.com/. Opt-out controls are available in the Clarity dashboard. Data processing uses Microsoft Standard Contractual Clauses.

6.3 Odoo CRM

Purpose: lead management and customer relationship management. Data collected includes contact information from Contact Forms, communication history, inquiry and lead details, and any additional information you provide. Data is sent upon submission of a Contact Form on our website and when you request services. Retention: 7 years for business records.

6.4 Your Rights with Processors

All processors have agreed to:

Process data only per our instructions
Implement appropriate security measures
Comply with data protection laws
Provide data subject assistance
Notify us of breaches
Delete or return data upon request

6.5 Emerging Services

As our business evolves, we may use additional services. Updates will be made to this policy and posted on our website.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They can be session cookies (deleted when you close your browser), persistent cookies (stored on your device for extended periods), first-party cookies (placed by our website), or third-party cookies (placed by partners like Google Analytics).

7.2 Why We Use Cookies

Website functionality (essential)
User preferences (functional)
Performance monitoring (analytics)
Marketing and personalization (marketing)
Security and fraud prevention (security)

7.3 Controlling Cookies

7.3.1 Browser Settings

Most browsers allow you to block all cookies, block third-party cookies, clear cookies upon browser close, or receive warnings before cookies are set.

7.3.2 Cookie Consent

Upon first visit, you should see a cookie consent banner. You can accept all cookies, reject non-essential cookies, customize cookie preferences, or later modify choices in privacy settings.

7.3.3 Opt-Out Tools

Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
Browser Do Not Track: available in most browsers
Privacy-focused extensions: available for all major browsers

7.4 Impact of Disabling Cookies

Some website features may not work properly if cookies are disabled: login functionality may be impaired, preferences may not be saved, some interactive features may not function, and analytics will be incomplete.

7.5 Third-Party Cookie Information

Third parties that place cookies on our site include Google (Analytics, GTM, Search Console), Microsoft (Clarity), content delivery networks (CDNs), and service providers. Each has their own cookie management preferences.

8. Your Privacy Rights

8.1 Universal Rights (All Users)

8.1.1 Right to Access

You have the right to request and receive a copy of your personal data that we hold. We will provide it in a clear, understandable format.

8.1.2 Right to Correct

You can request correction of inaccurate or incomplete information.

8.1.3 Right to Delete (Right to be Forgotten)

You can request deletion of your data, subject to legal retention requirements and legitimate business needs.

8.1.4 Right to Data Portability

You can request your data in a portable, machine-readable format to move it to another service.

8.1.5 Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

8.1.6 Right to Opt-Out of Marketing

You can opt-out of promotional emails by:

Clicking "Unsubscribe" in any marketing email
Contacting us at work@aeodigital.ai
Using the Contact Form at aeodigital.ai/contact-us

8.1.7 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority (if applicable in your country).

8.2 GDPR Rights (EU/EEA Users Only)

Users in the European Union and European Economic Area have these additional rights under GDPR:

Right to restrict processing: you can request that we limit our processing of your data.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to human review: you have the right to human review of automated decision-making.
Right to complaint to a supervisory authority: find your authority
No discrimination: we will not discriminate against you for exercising your rights.

8.3 CCPA Rights (California Users Only)

California residents under the California Consumer Privacy Act (CCPA) have these rights:

Right to know what personal information we collect, use, and share
Right to delete personal information we've collected
Right to opt-out of the "sale" or "sharing" of personal information
Right to correct inaccurate information
Right to limit use to what's necessary for service provision
No discrimination for exercising rights

8.4 Other US State Laws

If you live in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Louisiana, Missouri, Montana, New Hampshire, New Jersey, Nevada, Tennessee, Texas, Utah, Virginia, or Wyoming, similar rights may apply under your state's privacy laws.

8.5 How to Exercise Your Rights

8.5.1 Submitting a Request

To exercise your rights, submit a request to:

Email: work@aeodigital.ai
Contact Form: aeodigital.ai/contact-us
Mail: Glocify Technologies Private Limited, Sahibzada Ajit Singh Nagar, Punjab, India

Include your full name, email address, the specific right you're exercising, and details of your request.

8.5.2 Verification

We may request information to verify your identity before processing requests. This is to protect your privacy and prevent unauthorized access.

8.5.3 Response Timeline

EU/EEA (GDPR): 30 days (can extend 60 days for complex requests)
California (CCPA): 45 days (one 45-day extension available)
Other: reasonable timeframe, typically 30 days

8.5.4 No Fees

We will not charge fees for reasonable requests. We may charge for manifestly unfounded or excessive requests.

8.5.5 Authorized Representatives

If you have an authorized representative (parent, guardian, attorney), they can submit requests on your behalf with proper documentation.

9. Data Security

9.1 Security Measures

We implement appropriate technical and organizational security measures.

Technical Measures

SSL/TLS encryption for data in transit
HTTPS on all website pages
Firewalls and intrusion detection
Regular security updates and patches
Database encryption for data at rest
Secure password hashing
Multi-factor authentication for admin access

Organizational Measures

Limited access controls (need-to-know basis)
Employee confidentiality agreements
Data protection training
Vendor security assessments
Incident response procedures
Regular security audits

9.2 Limitations

While we strive to protect your information, no system is 100% secure. Risks include internet transmission interception, unauthorized access despite safeguards, security vulnerabilities in third-party services, insider threats, and advanced cyber attacks.

Your responsibility includes:

Keep passwords strong and confidential
Do not share account information
Report suspicious activity
Use secure networks
Update your device software

9.3 Breach Notification

In case of a data breach, we will:

Notify affected individuals as required by law
Notify relevant authorities
Provide information about the breach
Suggest protective measures
Follow GDPR notification requirements (72 hours)

10. Data Retention

10.1 Retention Principles

We retain data only as long as necessary for:

Fulfilling the purposes for which it was collected
Complying with legal obligations
Resolving disputes
Protecting our legal rights
Running our business operations

10.2 Specific Retention Periods

10.2.1 Contact Form Information

Active lead period: 12 months or until converted/declined
CRM records: 7 years (business record requirements)
Odoo CRM: 7 years
Communication history: 7 years

10.2.2 Email Subscribers

Active subscribers: duration of subscription
Unsubscribed users: 30 days after unsubscription, then deletion
Bounced emails: 6 months, then deletion

10.2.3 Website Analytics Data

Google Analytics: up to 26 months (configurable)
Microsoft Clarity: 24 months by default
Server logs: 12 months
Session data: 30 days

10.2.4 Cookies

Session cookies: deleted at session end
Persistent cookies: up to 2 years
Analytics cookies: up to 24 months
Marketing cookies: up to 24 months

10.2.5 Account Information

Active accounts: duration of account plus 24 months
Deleted accounts: 24 months for business records
Service records: 7 years

10.2.6 Payment Records (if applicable)

Transaction records: 7 years (tax and accounting requirements)
Payment methods: deleted after transaction completion

10.2.7 Server Logs

Access logs: 12 months
Error logs: 12 months
Security logs: 24 months

10.3 Deletion and Anonymization

Upon retention period expiration, data is:

Permanently deleted, or
Anonymized (removed of identifying information), or
Archived for legal compliance

Requests for earlier deletion can be submitted per Section 8.

11. Chrome Extension Privacy

11.1 Extension Purpose

The AEO Digital Chrome Extension provides website audit and testing functionality for users who install it in their browser.

11.2 Data Collection by Extension

The extension operates with a privacy-first approach. The extension does not:

Collect or send user data to our servers
Collect browsing history
Track websites visited
Store analysis results
Transmit analyzed website data to our servers
Require an account or login
Use cookies or persistent storage

11.3 Local Analysis Only

All analysis performed by the extension:

Occurs locally on your device
Uses only data you explicitly choose to analyze
Is processed in your browser only
Is not transmitted anywhere
Is deleted after analysis completion
Requires no internet connection to run

11.4 Extension Permissions

Active tab permission: allows the extension to see the website you're currently viewing, used to analyze the current page only. Data stays on your device.
Tabs permission: allows the extension to identify active tabs for local identification only. No data is sent to servers.
Content script injection: allows the extension to inject analysis code into webpages. Analysis runs locally in your browser and no results are transmitted.
Storage permission (if applicable): used for local preferences/settings only. No data is shared with external services.

11.5 Extension Privacy Policy

The extension is also governed by Google Chrome Web Store Terms of Service, Google Chrome Privacy Policy, our Terms of Service, and this Privacy Policy.

11.6 Extension Settings

Users can:

Review all permissions granted
Revoke permissions any time
Disable the extension
Uninstall the extension
Clear extension data

11.7 Updates and Changes

If we modify the extension's data collection practices, we will notify users before implementation, provide a 30-day notice period, allow users to accept/reject updated permissions, and allow users to uninstall if they disagree.

12. Children's Privacy

12.1 Age Restriction

AEO Digital's website and services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18.

12.2 Parental Involvement

If you are under 18, do not use this Service, do not submit any information, and ask a parent or guardian for permission.

12.3 Compliance with Child Protection Laws

We comply with the Children's Online Privacy Protection Act (COPPA) in the US, the General Data Protection Regulation (GDPR) in the EU, and all applicable child protection laws.

12.4 Accidental Collection

If we discover we've collected information from anyone under 18, we will immediately delete such information, will not use such information, and will not retain it for any purpose.

12.5 Parental Concerns

If you are a parent or guardian with concerns, contact us at work@aeodigital.ai. We will address your concerns promptly and may request proof of guardianship.

13. International Data Transfers

13.1 Transfer Mechanisms

The Company operates from India and stores data in India and potentially other locations. When we transfer data internationally, we use Standard Contractual Clauses (SCCs) approved by the EU Commission, adequacy decisions when applicable, and explicit consent with clear notification.

13.2 Transfers to the US

If data is transferred to US-based processors (Google, Microsoft), transfers are governed by Standard Contractual Clauses, processor privacy policies, and legal safeguards in US law.

13.3 Transfers to India

As the Company is based in India, data is stored and processed there. India's data protection framework applies.

13.4 Legal Process Requests

Non-EU users should note that data stored in India may be subject to legal requests from Indian authorities. EU users receive additional GDPR protections.

13.5 User Consent

By using the Service, you consent to:

International data transfers
Processing in different jurisdictions
Applicable laws in those jurisdictions

14. California Privacy Rights (CCPA/CPRA)

14.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have rights under CCPA:

Right to know categories of personal information collected, purposes for collection, sources of the data, and how data is used and shared
Right to delete personal information, except data necessary to complete a transaction, required for legal obligations, needed for security, or needed to fulfill your explicit request
Right to correct inaccurate information
Right to limit use to providing Services, preventing fraud, and enabling service functionality
Right to opt-out of sale of personal information and sharing of personal information for cross-context behavioral advertising
Right not to be discriminated against, including denial of services, higher prices, or lower quality service for exercising your rights

14.2 California Privacy Rights Act (CPRA)

Additional rights under CPRA include:

Right to correct information
Right to limit automated decision-making
Right to human review
Right to deletion of inferences
Additional opt-out rights

14.3 Shine the Light Law

California residents can request what information we've shared with third parties for their marketing. Submit requests as outlined in Section 8.5.

14.4 Data Sale/Sharing Disclosure

We do not sell personal information as defined by CCPA. We may share data with service providers who process it on our behalf. This is not a "sale."

14.5 Submitting CCPA Requests

Submit requests to work@aeodigital.ai or via the Contact Form. Response timeline: 45 days (one 45-day extension available). Please reference "CCPA Request" in your subject line.

15.1 GDPR Applicability

Users in the European Union, European Economic Area, or Switzerland have rights under the General Data Protection Regulation (GDPR) and equivalent laws.

15.2 Data Protection Officer

Although not required for our business, we maintain data protection practices that meet GDPR standards. For GDPR inquiries, email work@aeodigital.ai and reference "GDPR Inquiry."

15.3 Legal Basis for Processing

We have identified our legal bases in Section 4. We maintain records of processing activities.

15.4 Data Protection Impact Assessment

For processing activities with high risk, we conduct Data Protection Impact Assessments (DPIAs) to assess risks and safeguards.

15.5 Data Processing Agreements

For all processors, we have Data Processing Agreements that include GDPR-required terms, Standard Contractual Clauses for international transfers, data subject assistance commitments, and breach notification obligations.

15.6 GDPR Rights (Detailed)

Right of access: a copy of your personal data, information about how it's processed, and the scope of access free of charge
Right to rectification: correct inaccurate or incomplete data. We'll inform third parties of corrections where applicable.
Right to erasure: request deletion except where processing is necessary for the original purpose, legal obligations require retention, public interest reasons apply, or vital interests need the data
Right to restrict processing: limit processing to storage only, specific uses, or while you contest legality
Right to data portability: request your data in a portable, machine-readable format
Right to object: object to processing based on legitimate interests, direct marketing, scientific or historical research, or statistical purposes
Rights related to automated decision-making: human review and the right to contest decisions that produce legal effects
Right to lodge a complaint with your national data protection authority: find your authority

15.7 International Transfers

For transfers outside the EEA, we use European Commission Adequacy Decisions (if applicable), Standard Contractual Clauses, and Binding Corporate Rules (if applicable).

15.8 Lawful Basis for Processing

We have outlined lawful bases in Section 4. Processing is not consent-dependent for essential services, but is necessary for contract performance, legal obligations, and legitimate interests.

15.9 Response to GDPR Requests

Timeline: within 30 days (extendable 60 days for complex requests). Cost: free (no charge unless the request is manifestly unfounded).

16. Changes to This Privacy Policy

16.1 Right to Update

We may update this Privacy Policy at any time to reflect changes in our practices, new features or services, legal requirement changes, or business needs.

16.2 Notification of Changes

For material changes:

We'll provide notice via email to users with accounts
We'll post prominent notice on our website
We may require affirmative consent for some changes
Notice period: 30 days before material changes take effect

16.3 Non-Material Changes

Minor updates may be made without notice, such as formatting improvements, clarifications, contact information updates, and correcting errors.

16.4 Your Acceptance

Continued use of the Service after notice constitutes acceptance of changes. If you disagree with changes, you may stop using the Service, request data deletion, or exercise your other privacy rights.

16.5 Version History

We maintain records of policy versions. Request historical versions at work@aeodigital.ai.

17. Contact and Data Protection

17.1 Contact Information

For privacy questions, data access requests, or concerns:

Email: work@aeodigital.ai
Phone: +1 (541) 230 7066
Website: https://www.aeodigital.ai/
Contact Form: aeodigital.ai/contact-us
Mailing address: Glocify Technologies Private Limited, Sahibzada Ajit Singh Nagar, Punjab, India

17.2 Response Time

We aim to respond to all inquiries within 2–3 business days. For formal data subject requests (access, deletion, portability), we follow the timelines specified in Section 8.

17.3 Verification

We may request information to verify your identity before processing requests, to protect your privacy from unauthorized disclosure.

17.4 Data Protection Officer

While not legally required, we prioritize data protection principles. You can reach our data protection contact at the email address above.

17.5 Complaints and Escalation

If you're not satisfied with our response:

Request escalation to our management
File a complaint with your local data protection authority
Contact your country's regulator

18. Acknowledgment

By using AEO Digital's website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

You further acknowledge:

You understand how we collect and use your data
You understand the third parties involved in data processing
You understand your privacy rights and how to exercise them
You understand the limitations of data security
You consent to data processing as described herein

If you do not agree with this Privacy Policy, please do not use the Service.

Effective date: August 19, 2026. Next review scheduled: August 19, 2027. For formal requests, use the process outlined in Section 8.5.